CONTACT US
Direct Support from the Founder
Welcome to ZONEX APPARELS
As an independent, founder-run brand, I personally oversee your customer experience and handle customer support directly. When you contact Zonex Apparels, your enquiry is handled personally by me as the owner and proprietor.
Our products are printed and fulfilled on demand through authorised third-party print-on-demand and fulfilment partners. To help us locate your order quickly, please keep your Order ID ready whenever you contact us regarding an existing order.
DIRECT CONTACT INFORMATION
Support Email: zonexapparels@gmail.com
Phone / WhatsApp: +91 9093494925
Support Hours:Monday – Friday: 10:00 AM – 6:00 PMSaturday: ClosedSunday: ClosedPublic / Government Holidays: Closed
Messages received outside our regular support hours will normally be reviewed during the next available business day.
Business Address: Chhota Mallikpur , Dhaniakhali, Hooghly, PIN – 712302, West Bengal, India
Estimated Support Response Time:We aim to respond to customer enquiries within 1–3 business days.
HOW CAN WE HELP YOU?
1. ORDER SUPPORT
You can contact us regarding:
• Order confirmation• Order status• Product availability• Order modification• Order cancellation• Invoice or order information• Payment-related order issues
Because our products are printed on demand, orders may enter production shortly after confirmation.
If you need to modify your order, correct your delivery address or request cancellation, please contact us as soon as possible.
Once an order has entered production, printing, packing or dispatch, modification or cancellation may no longer be possible.
Please include your Order ID when contacting us about an existing order.
2. SHIPPING & DELIVERY SUPPORT
Our products are printed, packed and fulfilled through authorised print-on-demand and fulfilment partners and delivered through applicable logistics partners.
Estimated Delivery Timeline:
Order Processing, Printing & Packing:Approximately 2–4 business days
Transit After Dispatch:Approximately 2–5 business days
Overall Estimated Delivery:Approximately 5–9 business days
These are estimated timelines and are not guaranteed delivery dates.
Actual delivery time may vary depending on:
• Delivery location• PIN code and serviceability• Shipping mode• Logistics partner• Weather conditions• Public holidays• High shipment volumes• Transportation or operational disruptions• Other circumstances beyond our reasonable control
If you experience a significant delivery delay, failed delivery or tracking issue, please contact us with your Order ID and tracking number.
We will coordinate with the relevant fulfilment or logistics partner where necessary.
For complete information, please refer to our Shipping & Delivery Policy.
3. RETURNS, REFUNDS, REPLACEMENTS & DAMAGES
If you receive a product that is:
• Defective• Damaged• Incorrect• Incorrectly printed• Significantly different from the product ordered
please contact us as soon as possible.
For eligible defective-product claims, please provide:
• Order ID• Clear photographs of the product• Clear photographs or video showing the defect• Packaging photographs• Shipping-label photograph• UID/barcode photograph, where applicable• Unboxing video, where available
For products fulfilled through our print-on-demand fulfilment arrangement, defective claims should generally be reported within 10 days from the date of delivery.
All return, refund and replacement requests are subject to verification and our Return, Refund & Replacement Policy.
Please do not send any product back without first receiving return instructions from us.
4. DAMAGED PACKAGE OR PRODUCT
If your package appears damaged when delivered, we strongly recommend that you:
1. Take clear photographs of the package before opening it.2. Record a continuous unboxing video where possible.3. Keep the original packaging.4. Take photographs of the product and shipping label.5. Contact us as soon as possible.
Please provide your Order ID along with the relevant photographs or video so that we can investigate the matter with the appropriate fulfilment or logistics partner.
For complete information, please refer to our Return, Refund & Replacement Policy.
5. WRONG PRODUCT OR WRONG VARIANT
If you receive a product that is different from what you ordered, please contact us promptly.
Please provide:
• Order ID• Photograph of the received product• Product size/variant information• Shipping label• Packaging photographs• UID/barcode information, where applicable
After verification, an appropriate resolution may be provided in accordance with our Return, Refund & Replacement Policy.
Please note that a customer selecting the wrong size or colour while placing an order is generally not considered a fulfilment defect.
6. PAYMENT SUPPORT
If your payment has been deducted but your order has not been confirmed, please contact us with:
• Order ID, if available• Payment transaction/reference ID• Registered mobile number or email address
We will review the issue and provide reasonable assistance.
7. PAYMENT & ACCOUNT SECURITY
For your security, Zonex Apparels will never ask you for confidential banking or payment credentials to process an order, refund or customer-support request.
We will never ask you to provide:
• UPI PIN• ATM/Debit Card PIN• CVV• Internet Banking Password• Account Password• Payment Password
Never share these credentials with anyone claiming to represent Zonex Apparels.
If you receive a suspicious request for such information, do not provide the information and contact us using the official contact details listed on this website.
8. PRODUCT ENQUIRIES
Before placing an order, you may contact us regarding:
• Product details• Size information• Colour/variant availability• Product specifications• Product availability• Printing-related questions• Order-related questions
Please provide the product name or product link whenever possible so that we can assist you more efficiently.
9. BUSINESS & PARTNERSHIP ENQUIRIES
For legitimate business-related enquiries, including:
• Wholesale enquiries• Business partnerships• Brand collaborations• Corporate orders• Supplier enquiries• Distribution enquiries
please contact us through:
Email: zonexapparels@gmail.com
Please use a clear subject line such as:
Business Enquiry – ZONEX APPARELS
10. PRIVACY & DATA PROTECTION
For enquiries relating to:
• Personal information• Privacy• Personal-data requests• Data correction• Data deletion• Marketing preferences• Data-processing concerns
please contact us at:
Email: zonexapparels@gmail.com
For additional information about how we collect, use, store and protect personal information, please refer to our Privacy Policy.
For certain privacy or account-related requests, reasonable identity verification may be required before processing the request.
11. GRIEVANCE REDRESSAL
We take customer complaints seriously.
If you have a formal complaint or an unresolved issue relating to your order, payment, delivery, product, return, refund, replacement or customer service, you may contact us directly.
Grievance Contact:
Name: Animesh Hansda
Designation: Founder & Proprietor
Email: zonexapparels@gmail.com
Phone: +91 9093494925
Business Address: Chhota Mallikpur , Dhaniakhali, Hooghly, PIN – 712302, West Bengal, India
When submitting a formal complaint, please include:
• Full name• Order ID, if applicable• Registered mobile number/email• Description of the issue• Relevant dates• Supporting photographs/documents, where applicable• Your preferred resolution
We aim to review and address genuine complaints fairly and within a reasonable period.
12. INFORMATION TO INCLUDE WHEN CONTACTING US
To help us respond efficiently, please provide the following information wherever applicable:
For an Order:Order ID
For Delivery:Order ID and Tracking Number
For Damaged Product:Order ID + photographs/video + packaging evidence
For Wrong Product:Order ID + product photographs + shipping label
For Payment Issue:Transaction/Reference ID
For Privacy Request:Your name and the nature of your request
Please do not send passwords, UPI PINs, CVVs, banking passwords or other confidential authentication credentials.
13. CONTACT US THROUGH OFFICIAL CHANNELS
For your security, please use only the contact details published on this official website when communicating with Zonex Apparels.
We are not responsible for communications, payments or transactions made through unauthorised individuals, websites, phone numbers, social-media accounts or other channels falsely claiming to represent Zonex Apparels.
14. OUR COMMITMENT TO CUSTOMERS
At ZONEX APPARELS , we aim to provide:
• Direct and genuine customer support• Clear communication• Transparent order information• Secure payment handling• Reasonable assistance with delivery issues• Fair handling of eligible returns, refunds and replacements• Responsible handling of customer information• Appropriate grievance resolution
As a founder-run business, I personally aim to provide customers with a straightforward and reliable support experience.
QUICK CONTACT
ZONEX APPARELS
Customer Support Email: zonexapparels@gmail.com
Phone / WhatsApp: +91 9093494925
Support Hours:Monday – Friday: 10:00 AM – 6:00 PMSaturday: ClosedSunday: ClosedPublic / Government Holidays: Closed
Estimated Response Time:1–3 business days
Business Address: Chhota Mallikpur , Dhaniakhali, Hooghly, PIN – 712302, West Bengal, India
Founder & Proprietor: Animesh Hansda
ZONEX APPARELS
Quality Apparel, Delivered with Care.