Shipping & Delivery Policy

Last Updated: [ 21/08/2026 ]

Effective Date: [ 21/08/2026 ]

Welcome to [ ZONEX APPARELS ]

This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through our website.

We aim to provide a reliable, transparent and convenient delivery experience. Delivery timelines may vary depending on product availability, destination, logistics conditions, weather, public holidays and other circumstances beyond our reasonable control.

1. Order Processing

Once an order is successfully placed and payment is confirmed, we begin processing the order.

Standard Processing Time

Orders are generally processed and prepared for dispatch within:

1–2 business days

Business days generally exclude Sundays and public/national holidays unless otherwise stated.

Orders placed after our daily processing/dispatch cut-off time may be treated as orders received on the next business day.

Certain products may require additional processing time because of:

Product availability
Pre-order status
Customisation
Quality inspection
Packaging requirements
High order volume
Supplier availability

If a product has a different processing time, the applicable timeline may be displayed on the relevant product page or communicated to the customer.

2. Order Processing

Orders are generally processed, printed and packed through our print-on-demand fulfilment partner.

The usual processing time is approximately 2–4 business days from successful order confirmation and payment, subject to product availability, order volume and other operational circumstances.

Processing time does not include the shipping and transit period.

Orders may occasionally require additional processing time during high-demand periods, promotional campaigns, holidays or unforeseen operational circumstances.

3. Estimated Delivery Time

After an order has been processed and dispatched, delivery generally takes approximately 2–5 business days, depending on the destination, serviceability, shipping mode and logistics partner.

Accordingly, the overall delivery timeline is generally estimated at approximately 5–9 business days from successful order confirmation.

Delivery estimates are indicative and are not guaranteed delivery dates.

Remote locations, Northeast India, Jammu & Kashmir, difficult-to-service locations and other areas may require additional transit time.

4. Shipping and Fulfilment

Orders placed through our website may be manufactured, packed and dispatched through our authorised print-on-demand and fulfilment partner.

The shipping carrier may vary depending on:

- Delivery destination- Serviceability- Shipping mode- Availability- Operational requirements

We may use different logistics partners to provide delivery services.

Once an order has been dispatched, the customer may receive tracking information where tracking is available.

5. Shipping Charges

Shipping charges, if applicable, will be displayed to the customer before the order is completed.

Shipping charges may depend on:

Delivery location
Order value
Product weight
Product dimensions
Shipping method
Promotional offers
Applicable taxes or charges

If free shipping is offered, the eligibility conditions will be displayed on the website or relevant product/order page.

We aim to display applicable compulsory delivery-related charges clearly before checkout.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.

Please ensure that the following information is correct:

- Full name- House/building number- Street/locality- City- State- PIN code- Valid mobile number

We are not responsible for delays, failed deliveries or RTO resulting from an incorrect, incomplete or inaccessible delivery address provided by the customer.

If an address needs to be changed after an order has been placed, customers should contact us as soon as possible. Address changes may not be possible once the order has entered processing or dispatch.

7. Changing the Delivery Address

Customers should contact us as soon as possible if they need to correct their delivery address.

Address changes may be possible only before the order is dispatched.

After dispatch, an address change may depend on the capabilities and policies of the logistics provider.

We cannot guarantee an address change after shipment has been handed over to the courier.

8. Tracking Information

Where tracking is available, tracking information may be provided after the order has been dispatched.

Tracking updates may take some time to appear after dispatch.

Customers should use the tracking information provided to monitor the shipment.

If tracking does not update for an unusually long period or appears to indicate a delivery issue, please contact our customer support with your Order ID and tracking number.

9. Delivery Attempts and Failed Delivery

Delivery is handled by the applicable logistics partner.

A delivery may fail because of:

- Customer unavailable- Incorrect or incomplete address- Customer unreachable- Delivery restrictions- Serviceability limitations- Customer refusal- Other circumstances beyond our reasonable control

The logistics partner may make multiple delivery attempts before returning the shipment to origin.

For orders fulfilled through our fulfilment partner, shipments may be marked as RTO (Return to Origin) after the applicable unsuccessful delivery attempts.

10. RTO (Return to Origin)

An order may be returned to origin when delivery cannot be completed.

Common reasons include:

- Incorrect address- Incomplete address- Customer unavailable- Customer unreachable- Customer refusal- Repeated unsuccessful delivery attempts- Other logistics-related circumstances

RTO is a logistics status and is different from a product return after successful delivery.

If an RTO order is eligible for re-shipment, additional shipping or fulfilment charges may apply.

Any applicable re-shipment charges will be communicated to the customer before re-shipment where reasonably applicable.

11. Prepaid Orders

For prepaid orders, payment must be successfully confirmed before the order is processed for dispatch.

If payment is deducted from the customer's account but the order is not successfully created or confirmed, the customer should contact us with the relevant transaction/order details.

Any eligible refund will be processed according to our Refund, Return & Replacement Policy.

12. Delayed Delivery

Delivery timelines provided on our website are estimates and may be affected by circumstances outside our reasonable control, including:

- Courier delays- Weather conditions- Natural events- Transportation disruptions- Public holidays- High shipment volumes- Regional restrictions- Operational disruptions- Incorrect or incomplete address information- Other unforeseen circumstances

A delay beyond the estimated delivery period does not automatically qualify the customer for a refund or cancellation.

If a shipment appears to be significantly delayed or lost, please contact us so that we can investigate the matter with the relevant fulfilment or logistics partner.

13. Damaged Shipment

If a package appears visibly damaged at the time of delivery, customers are encouraged to:

1. Take clear photographs of the package before opening it.2. Record an unboxing video where possible.3. Keep the original packaging.4. Contact our customer support as soon as possible.5. Provide the Order ID, shipping label and relevant photographs or video.

This information may be required to investigate a transit-damage claim with the relevant logistics or fulfilment partner.

Please refer to our Return, Refund & Replacement Policy for the applicable process for damaged or defective products.

14. Delivery Delays

Although we aim to meet the estimated delivery timelines, delays may occur because of:

Severe weather
Floods
Natural disasters
Transportation disruption
Strikes
Government restrictions
Public emergencies
Festival-season shipping volume
Courier network disruption
Remote-area logistics
Incorrect address
Customer unavailability
Security restrictions
Force majeure events

Such circumstances may extend the estimated delivery timeline.

We will make reasonable efforts to assist customers in tracking delayed shipments.

15. Force Majeure

We shall not be responsible for delivery delays directly caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, war, civil disturbance, government restrictions, transportation disruptions, major network failures, epidemics/pandemics or other extraordinary events.

Where reasonably possible, we will communicate significant delays to affected customers.

16. Delivery to Remote and Extended Areas

Some PIN codes may require additional transit time because of:

Remote location
Limited courier connectivity
Extended service areas
Difficult terrain
Limited delivery frequency

The delivery estimate shown during checkout or communicated after order confirmation may therefore differ from the standard delivery estimate.

17. Inspection at Delivery

Customers are encouraged to inspect the outer package at the time of delivery.

If the package appears:

Severely damaged
Opened
Tampered with
Wet
Torn
Otherwise visibly compromised

the customer should, where reasonably possible:

Take photographs of the package.
Photograph the shipping label.
Record the condition of the parcel.
Inform the delivery agent where appropriate.
Contact us promptly.

For concealed damage discovered after opening, customers should preserve the package, product and packaging and contact us as soon as reasonably possible.

Please refer to our Refund, Return & Replacement Policy for the applicable claim procedure.

18. Unboxing Evidence

For certain products, particularly electronics, high-value products, fragile products or products with serial numbers, we strongly recommend recording a continuous unboxing video.

The recording should preferably show:

The unopened outer package
Shipping label
Package condition
Opening process
Product
Accessories
Serial number/IMEI where applicable

This evidence can help us and the logistics provider investigate damage, missing-item or wrong-product claims.

Failure to provide an unboxing video does not automatically remove any statutory consumer right.

19. Lost Shipments

If tracking indicates that a shipment may have been lost, customers should contact us.

We may initiate an investigation with the relevant logistics provider.

Depending on the outcome of the investigation and applicable circumstances, we may arrange:

Re-shipment
Refund
Replacement
Another appropriate resolution

We will make reasonable efforts to resolve confirmed lost-shipment cases.

20. Delivered but Not Received

If the tracking status shows Delivered but the customer has not received the package, the customer should contact us as soon as possible.

We may investigate by requesting information from the logistics provider, including:

Delivery scan
Delivery attempt details
Proof of delivery
Delivery-agent information
Other relevant shipment records

Customers should cooperate reasonably with the investigation.

21. Multiple Products in One Order

If an order contains multiple products, the products may be:

Shipped together, or
Shipped separately

depending on product availability, warehouse location, packaging requirements and logistics arrangements.

If products are shipped separately, customers may receive separate tracking information.

22. Partial Shipment

Where only part of an order is ready for dispatch, we may, where operationally appropriate, ship available items separately.

Customers will not be charged an additional shipping fee solely because we choose to split a shipment, unless an additional charge was clearly disclosed and agreed where applicable.

23. Order Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible through the normal cancellation process.

The customer may refuse or return a shipment only where permitted under our applicable cancellation/return policy and applicable law.

For eligible returns, please refer to our Refund, Return & Replacement Policy.

24. Delivery Timeline Disclaimer

All delivery timelines displayed on our website are estimated delivery timelines, unless a specific delivery commitment is expressly stated.

An estimated delivery date is not intended to constitute an unconditional guarantee of delivery on that exact date.

However, nothing in this clause is intended to exclude any consumer rights or remedies available under applicable law, including remedies relating to delivery that is materially outside the stated delivery schedule where applicable.

Indian e-commerce rules require clear information regarding delivery and shipment, and the rules also address remedies where an inventory e-commerce entity delivers late from its stated schedule, subject to the applicable force-majeure exception.

25. Delivery Communication

We may send customers transactional communications relating to their order, including:

Order confirmation
Dispatch confirmation
Tracking information
Delivery updates
Delivery attempts
Refund/return updates
Customer-service communications

These communications may be sent through email, SMS, WhatsApp or other communication channels provided by the customer.

26. Fraud and Delivery Security

For fraud prevention and order security, we may verify certain order details before dispatch.

We may take reasonable measures against:

Fake orders
Repeated COD refusal
Fraudulent delivery claims
False delivery information
Suspicious transaction activity
Repeated abuse of delivery/refund systems

Any such action will be subject to applicable law.

27. Customer Support

For shipping or delivery-related assistance, contact:

Business Name: [ ZONEX APPARELS ]

Email: [ zonexapparels@gmail.com ]

Phone / WhatsApp: [ +91 9093494925 ]

Business Address: [ Chhota Mallikpur , Dhaniakhali , Hooghly , Pin - 712302 , West Bengal ]

Please include your Order ID / Tracking Number whenever contacting us about a shipment.

28. Grievance Redressal

For complaints relating to delivery, shipment, cancellation, refund or other e-commerce matters, customers may contact our designated grievance/contact person:

Name: [ Animesh Hansda ]

Designation: [ Proprietor ]

Email: [ zonexapparels@gmail.com ]

Phone: [ +91 9093494925 ]

We will acknowledge and address complaints in accordance with applicable law.

The Consumer Protection framework requires e-commerce entities to maintain appropriate grievance-redressal arrangements, and the Department of Consumer Affairs notes the importance of a designated Grievance Officer and consumer complaint handling.

29. Policy Updates

We may update this Shipping & Delivery Policy from time to time to reflect:

Changes in logistics partners
Changes in delivery areas
Changes in shipping charges
Changes in delivery procedures
Changes in our business
Changes in applicable law

The latest version will be published on this page with the applicable “Last Updated” date.

30. Governing Law

This Shipping & Delivery Policy shall be interpreted in accordance with applicable laws of India.

Nothing in this policy is intended to restrict or waive any consumer right that cannot lawfully be restricted or waived.

Quick Delivery Summary

Order Processing: 1–2 business days

Typical Transit: 2–7 business days

Remote/Extended Areas: approximately 5–10 business days

Tracking: Provided after dispatch and activation by the logistics partner

COD: Available only for eligible products/PIN codes

Delivery Partner: Selected logistics/courier partner based on destination and operational availability

Support: [ zonexapparels@gmail.com ] | [PHONE/ +91 9093494925 ]

Important: Delivery timelines are estimates and may vary according to destination, courier operations, weather, holidays, public restrictions and other circumstances beyond our reasonable control.

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